Get in Touch

Whether you're planning your next Smoky Mountain getaway or need assistance during your stay, our local Casago team is ready to assist you.

Call Us

+1 (865) 800-6090

Available 24/7 for Emergencies

Email Us

info@casagosmokymountains.com

We reply within 24 hours

Local Office

Gatlinburg, TN 37738
Great Smoky Mountains

Office Hours

Monday - Sunday
8:00 AM - 8:00 PM EST

Send Us a Message

To ensure your request is routed to the correct local department and handled as quickly as possible, please use our secure Casago contact portal.

Ask questions about a specific property
Request modifications to an existing reservation
Inquire about property management services
Report a non-emergency maintenance issue

Casago Support Portal

Click below to open our secure contact form. Our local Smoky Mountains team monitors these requests closely during normal business hours.

Open Contact Form

100% Local Expertise

When you call or message us, you aren't being routed to an overseas call center. You are speaking directly with our team of locals who live and work right here in the Smoky Mountains.

Rapid Response

Our maintenance and housekeeping teams are dispatched locally.

Local Recommendations

Need a dinner reservation idea? Just ask us!

Cabin Experts

We know every detail about the cabins we manage.

Peace of Mind

24/7 emergency support during your actual stay.

Quick Answers

Before you reach out, check below to see if we've already answered your question!

What are the standard check-in and check-out times?

Standard check-in begins at 4:00 PM EST, and check-out is at 10:00 AM EST. This allows our professional housekeeping team enough time to thoroughly clean and sanitize the cabin for the next guest.

How do I receive the keys or access code to my cabin?

All of our Smoky Mountain properties feature contactless smart locks. You will receive an email prior to your arrival containing your unique door code and driving directions. There is no need to stop at a central office!

What is your pet policy?

We have specific cabins that are designated as pet-friendly! If you plan to bring a dog, you must select a pet-friendly property and pay the associated pet fee during booking. Unauthorized pets will result in additional fines.

What should I do if I have an after-hours maintenance emergency?

If you are currently staying in one of our cabins and experience a true emergency (such as a major leak or total loss of power/heat), please call our main line at +1 (865) 800-6090 and follow the prompts for the emergency after-hours dispatch.